festival
- Welcome
- Festival Concert Programs
- Carte Blanche Concerts
- Encounters
- 2013 Festival Calendar
- Free Events
- Winter Series
- Subscribe
- Request a Season Brochure
- Order Tickets
Ticketing Information and Policies
Subscriptions and Special Discounts
Summer Festival Subscribers: Save 5 percent (Mini Subscribers) or 10 percent (Full Subscribers) on all ticket purchases throughout the 2013 summer festival when you purchase tickets to four or more ticketed festival concerts or Encounters.
Summer Immersion Subscribers (those who purchase tickets to all summer festival Concert Programs and Encounters): Receive a 10 percent discount on your tickets throughout the summer, a 10 percent discount on Music@Menlo merchandise, and a complimentary boxed set of the 2013 Music@Menlo LIVE CDs when they are released later in the year.
Learn more about summer festival subscriptions.»
Winter Series Subscribers: Save $10 when you purchase the complete three-concert series. Learn more about the Winter Series.»
Discounted Tickets for Those Under Age Thirty: Music@Menlo is committed to making tickets available at a greatly reduced rate for audience members under the age of thirty. Proof of age is required
Ticket Exchanges
We welcome ticket returns for a credit, exchange, or donation. You may return your ticket up to twenty-four hours prior to a performance for a ticket credit (to be used within the same season; credits not used within the same season will become a tax-deductible donation to Music@Menlo), an immediate exchange, or a tax-deductible donation. Ticket exchanges are complimentary for Summer Festival and Winter Series Subscribers and Members of the Bach Circle ($1,000) and above. All other exchanges are subject to a $3-per-ticket exchange fee.
Proof of the return must be provided by returning the original tickets or tearing them in half and sending an image of the torn tickets by fax, scan, or digital photograph. See below for suggested ways to make exchanges.
To exchange/donate tickets by mail:
Download and fill out the exchange form and mail with your ticket(s). Please include your form of payment if exchanging into a higher-priced performance. Single-ticket buyers, be sure to include your $3-per-ticket exchange fee. Mail to:
Music@Menlo Patron Services
50 Valparaiso Avenue
Atherton, CA 94027
To exchange/donate tickets by fax:
Download and fill out the exchange form, tear your tickets in half, and fax a copy of both to 650-330-2016.
To exchange/donate tickets by phone:
Please call Patron Services at 650-331-0202.
Ticket Donations
Tax-deductible donations are encouraged and directly support Music@Menlo’s concerts and education programs. Ticket donations are tax deductible for their full face value if they are received at least twenty-four hours prior to a performance. To donate your tickets, please call Patron Services at 650-331-0202.
Refunds
Tickets are nonrefundable, except in cases of canceled events. All programs and artists are subject to change without notice.
Ticket Replacement
Music@Menlo offers lost-ticket insurance in case you ever misplace or forget your tickets. Call Patron Services at 650-331-0202 and we will have a duplicate set waiting for you at will call.
Venues
Music@Menlo offers audiences a chance to hear great chamber music in three unique concert spaces:
- Stent Family Hall, located on the Menlo School campus at 50 Valparaiso Avenue in Atherton
- Martin Family Hall, located on the Menlo School campus at 50 Valparaiso Avenue in Atherton
- The Center for Performing Arts at Menlo-Atherton, at 555 Middlefield Road in Atherton
Venue Information
Doors open approximately twenty-five minutes before the start time of each event. Latecomers will be seated at the discretion of the House Manager at an appropriate interval in the program. Food and beverages are not allowed inside the performance venues. During the summer festival, concessions are generally available for purchase outside of the concert halls. Please turn off cell phones, pagers, watch alarms, personal organizers, and all sound-emitting devices prior to the start of all events. Photography and recording of any kind are prohibited.
Will Call and Ticket Services at the Venue
Will call and on-site ticket services at each venue open one hour prior to the start of any ticketed event. Tickets for all Music@Menlo paid events may be ordered at on-site ticket services, if available.
Accessibility
All Music@Menlo’s performance venues are wheelchair accessible. Patrons requiring special seating accommodations should request them at the time of purchase. For any accessibility questions or requests, please contact Patron Services at 650-331-0202.
Sold-Out Events
Some of our performances sell out far in advance; however, there is always the possibility that tickets may become available because of exchanges. For this reason we offer an email-notification service to alert you if tickets become available for the performance you wish to attend. Should tickets become available, a one-time email will be sent to the email address you provide. This is a notification only—you are not guaranteed seats. Tickets must be ordered by calling Patron Services at 650-331-0202 during normal business hours. Tickets are sold on a first-come, first-served basis.
Concerts for Families with Children
Music@Menlo is committed to providing a quality experience for patrons of all ages. However, because of the length of the concerts, they may not be appropriate for families with young children. Prelude Performances and Koret Young Performers Concerts are suitable for children of all ages.
Gift Certificates
Give the gift of music! Call Patron Services at 650-331-0202 to purchase a gift certificate in any amount. To redeem your gift certificate, call Patron Services and use the gift certificate code at the top of your gift certificate.
Handling Fees
Website Handling Fees
- There is a $10.00 handling fee for any order totaling four or more events (Winter Series or summer concerts or Encounters). There is a $6.00 handling fee for any order totaling three or fewer events (Winter Series or summer concerts or Encounters).
- Members at the Bach Circle level do not pay handling fees on subsequent orders.
- Summer Festival Subscribers pay no handling fees on ticket exchanges throughout the 2013 summer festival. Subsequent new ticket purchases (not exchanges) will incur the standard $6-per-order handling fee.
- Winter Series Subscribers pay no handling fees on ticket exchanges throughout the series. For single-ticket buyers, a $3-per-ticket handling fee applies to exchanges.
Welcome Center
Music@Menlo’s Welcome Center serves as a place for artists, students, audiences, and festival guests to connect during the festival. Visitors to the Welcome Center can purchase concert tickets and get information about the festival’s many offerings and events. Located on the Menlo School campus on the ground floor of Stent Family Hall (beneath Spieker Ballroom), the Welcome Center is open daily from 10:00 a.m. to 4:00 p.m. throughout the festival.
Reserving Tickets for Free Performances
Online reservations are available for Prelude Performances and Koret Young Performers Concerts and can be made at www.musicatmenlo.org on the day of the event starting at 9:00 a.m. Tickets can also be requested in person at will call beginning one hour prior to the start of each concert. To make a reservation, visit www.musicatmenlo.org and click the “Reserve your pass for today’s free concert” link on the home page or visit the online festival calendar. Note: All advance reservations must be claimed no later than fifteen minutes prior to the performance start time, at which time they will be released. Members of the Bach Circle enjoy advance reservations for one free concert of their choice. Members of the Beethoven Circle and above enjoy advance reservations for all free concerts. Learn more about the Prelude Performances and Koret Young Performers Concerts.»
Additional Inquiries
For questions about tickets or your order, contact Patron Services at 650-331-0202 or email tickets@musicatmenlo.org. For other questions, please call 650-330-2030 or email info@musicatmenlo.org.